Terms and Conditions
You can return all unused items to us within 14 days. Returned items must be in their original packaging. Please be sure to read and follow the product care instructions as, unfortunately we cannot accept items for a refund or exchange if they have been damaged in the wash. With the exception of faulty goods, return postage cannot be refunded and we will not give refunds until the goods have been received back.
For damaged or faulty goods we will either refund you in full (cost of goods, postage and return postage) or replace the item and refund your postage costs. When returning goods we recommend using registered post as we cannot be responsible for goods that do not reach us.
We can wrap your gifts and send them direct to the recipient, together with a gift card and message from you. Simply tick 'gift wrap' on the order form to have your items gift-wrapped. There is a charge of £3.50 per item. (Please note: if more than one gift-wrap is required, we will charge you accordingly).
The Legal Bit
Every care has been taken to ensure that the description and specification are correct at the time of going to press.
All sizes are approximate.
While the colour reproduction of our products is a close representation, a very slight variation in the actual goods may occur.
Please note that a lot of our products are hand-made, so they may vary slightly.
Handmade Furniture : Please note that we cannot accept a cancellation of our handmade furniture item's once an order has been placed unless the item you have ordered has not been started by the carpenter. Our furniture is made especially for you when your order is placed.
These prices and descriptions supersede all previous publications. Whilst we make every effort to ensure that the information on this web site is correct, Alison Capeling cannot accept responsibility for any errors made.
Alison Capeling reserves the right to change any designs or fabrics at any time.